Frequently asked questions

Will I have to pay additionally for delivery?

Minimum order for free delivery within Kent is £100 and outside Kent is £150 (Customer should order at least 5 different products per delivery) However orders under £100 or out of delivery days will incur an additional delivery charge of
£20.00 per delivery. Maximum 10pcs of the same heavy goods per order (flour, bottle drinks, Oil etc...)



What is the delivery time?

The usual delivery time is next working day and is applicable to the
majority of deliveries.



Is paying online safe and what are the accepted payment methods?

Yes, online payment is safe and suitable security measures are in
place. We process secure payment through the Paymentsence platform and
through this you can pay by card or if you prefer not
to use your card, you can transfer the money directly to our bank
account. Please contact us for account details. Please note that if you do not pay for your order within 5 hours of placing it, it will be automatically cancelled.



Do the prices on your website and brochure include VAT?

All prices shown in the website and our brochure are exclusive of VAT, the VAT will be added at point of sale where it’s applicable. A VAT invoice will be sent to your e-mail address if requested, alternatively you will receive a VAT receipt on
delivery.



What should I do if I receive different goods to those I ordered?

In this case you are entitled to refuse to accept the delivery upon
inspection of the goods. We'll cover the costs of return and
replacement. Please call customer services in order to arrange the new
delivery.



Are all the goods on your website available?

As a point of principle we do everything we can to offer only goods which are actually in stock. However, as stock levels are constantly changing, it may be that a product is unavailable for a short time.



How can I make a complaint?

If you are not satisfied with the quality of the goods, you should inform customer services, who will apply our complaints procedure and address your complaint to the
manufacturer.



Does Plus Food Service store my credit card details or account information by which payment is made?

No. Plus Food Service does not store any credit card or bank account
information. Card data is transmitted only to the payment system (Paymentsence/PayPal).



Do the electronic payments entail additional fees?

No. We do not charge any additional fees for electronic transactions.
You pay for the goods only.



What should I do if there is a shortage in my delivery?

Shortage must be noted in the presence of our driver, the driver must sign to confirm the shortage.