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  • Are you open to the general public and collection?
    Yes we are open to the general public, no account is required. Customers can shop online or via telesales for same-day collection or next-day delivery, we have great deals for walk-in customers and those who click & collect.
  • Do you deliver?
    Yes we deliver. Minimum order for free delivery is £300 Orders under our minimum order or out of delivery days will incur an additional delivery charge of £20.00 per delivery.
  • Will I have to pay additionally for delivery?
    Delivery is FREE (minimum order for free delivery click here), however orders out of delivery days and less than minimum order will incur an additional delivery charge of £20.00 per delivery.
  • What is the delivery time?
    The usual delivery time is next working day and is applicable to the majority of deliveries.
  • Is paying online safe and what are the accepted payment methods?
    Yes, online payment is safe and suitable security measures are in place. We process secure payment through the Paymentsence platform and through this you can pay by card or if you prefer not to use your card, you can transfer the money directly to our bank account. Please contact us for account details. Please note that if you do not pay for your order within 5 hours of placing it, it will be automatically cancelled.
  • Do the prices on your website and brochure include VAT?
    All prices shown in the website and our brochure are exclusive of VAT, the VAT will be added at point of sale where it’s applicable. A VAT invoice will be sent to your e-mail address if requested, alternatively you will receive a VAT receipt on delivery.
  • What should I do if I receive different goods to those I ordered?
    In this case you are entitled to refuse to accept the delivery upon inspection of the goods. We'll cover the costs of return and replacement. Please call customer services in order to arrange the new delivery.
  • Are all the goods on your website available?
    As a point of principle we do everything we can to offer only goods which are actually in stock. However, as stock levels are constantly changing, it may be that a product is unavailable for a short time.
  • What should I do if there is a shortage in my delivery?
    Shortage must be noted in the presence of our driver, the driver must sign to confirm the shortage.
  • How can I make a complaint?
    If you are not satisfied with the quality of the goods, you should inform customer services, who will apply our complaints procedure and address your complaint to the manufacturer.
  • Does Plus Food Service store my credit card details or account information by which payment is made?
    No. Plus Food Service does not store any credit card or bank account information. Card data is transmitted only to the payment system (Paymentsence/PayPal).
  • Do the electronic payments entail additional fees?
    No. We do not charge any additional fees for electronic transactions. You pay for the goods only.
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