Question 1

Are you open to the general public and collection?

Accepted Answer

Yes we are open to the general public, no account is required.

Customers can shop online or via telesales for same-day collection or next-day delivery, we have great deals for walk-in customers and those who click & collect.

Question 2

Do you deliver?

Accepted Answer

Yes we deliver.
 
Minimum order for free delivery is £300

Orders under our minimum order or out of delivery days will incur an additional delivery charge of £20.00 per delivery.

Question 3

Will I have to pay additionally for delivery?

Accepted Answer

Delivery is FREE (minimum order for free delivery click here), however orders out of delivery days and less than minimum order will incur an additional delivery charge of £20.00 per delivery.

Question 4

What is the delivery time?

Accepted Answer

The usual delivery time is next working day and is applicable to the
majority of deliveries.

Question 5

Is paying online safe and what are the accepted payment methods?

Accepted Answer

Yes, online payment is safe and suitable security measures are in
place.
 
We process secure payment through the Paymentsence platform and
through this you can pay by card or if you prefer not
to use your card, you can transfer the money directly to our bank
account.
 
Please contact us for account details.
 
Please note that if you do not pay for your order within 5 hours of placing it, it will be automatically cancelled.

Question 6

Do the prices on your website and brochure include VAT?

Accepted Answer

All prices shown in the website and our brochure are exclusive of VAT, the VAT will be added at point of sale where it’s applicable. A VAT invoice will be sent to your e-mail address if requested, alternatively you will receive a VAT receipt on
delivery.

Question 7

What should I do if I receive different goods to those I ordered?

Accepted Answer

In this case you are entitled to refuse to accept the delivery upon
inspection of the goods. We'll cover the costs of return and
replacement. Please call customer services in order to arrange the new
delivery.

Question 8

Are all the goods on your website available?

Accepted Answer

As a point of principle we do everything we can to offer only goods which are actually in stock. However, as stock levels are constantly changing, it may be that a product is unavailable for a short time.

Question 9

What should I do if there is a shortage in my delivery?

Accepted Answer

Shortage must be noted in the presence of our driver, the driver must sign to confirm the shortage.

Question 10

How can I make a complaint?

Accepted Answer

If you are not satisfied with the quality of the goods, you should inform customer services, who will apply our complaints procedure and address your complaint to the
manufacturer.

Question 11

Does Plus Food Service store my credit card details or account information by which payment is made?

Accepted Answer

No. Plus Food Service does not store any credit card or bank account
information. Card data is transmitted only to the payment system (Paymentsence/PayPal).

Question 12

Do the electronic payments entail additional fees?

Accepted Answer

No. We do not charge any additional fees for electronic transactions.
You pay for the goods only.

Frequently asked questions